FAQ / Shipping Policy

Shipping Policy

Q: Where do you ship?

A: We currently offer Free Worldwide Shipping, with all orders processed and shipped directly from our trusted international suppliers.

Q: What are the shipping times?

A: Due to high demand and the exclusive nature of our sourcing, please allow 2-4 days for order processing. Standard shipping to the US and Canada is typically 7-15 business days (after processing). International delivery times vary.

Q: How can I track my order?

A: Once your order ships, you will receive an email confirmation with your tracking number and a link to track your package.

2.2 Sección de Returns & Refunds (Devoluciones)

Q: What is your return policy?
A: We offer an Easy 30-Day Money-Back Guarantee. If you are not 100% satisfied, you can return your product for a full refund or exchange within 30 days of receipt.
Q: What if the product arrives damaged?
A: If your product arrives damaged or defective, please contact us immediately at gerencia@gutierrezsovereign.com with pictures, and we will arrange a replacement or full refund at no cost to you.

 

2.3 Preguntas Generales (FAQs)

Q: How can I contact G. Sovereign?
A: You can reach us via our Contact page or email us directly at gerencia@gutierrezsovereign.com. We usually respond within 24 hours.
Q: Which payment methods do you accept?
A: We securely accept all major credit cards (Visa, Mastercard, Amex) through PayPal Checkout, and direct payments via PayPal.